Privacy Policy

What we collect

When you use the quote form on this website, or phone or email us, we collect the information you choose to give us so that we can respond and price your job. That is:

• your name
• your phone number
• your email address
• your suburb
• the message or job details you write
• any photo you attach to your enquiry

How we collect it

We collect this information directly from you, when you fill in the quote form, attach a photo, or contact us by phone or email. We do not buy personal information from anyone, and we do not collect it from third parties.

We also collect some basic technical information automatically when you visit the site, such as your approximate location, device and browser, and the pages you view. That is covered under cookies and analytics below.

Why we collect it and how we use it

We use the information you send for one purpose: to answer your enquiry and do the work you are asking about. In practice that means replying to you, preparing a quote, arranging a time to look at the job, and carrying out the paving if you go ahead.

We do not use your details for anything you did not contact us about, and we do not send marketing to people who have only asked for a quote.

How your information is stored

When you send an enquiry, it is delivered to us by email through our email delivery provider and stored in our database so we can keep track of it and follow up. Both are held securely.

We keep your information only for as long as we need it to deal with your enquiry and the work that follows, and to meet any record-keeping obligations we have. After that it is deleted or de-identified. We do not sell, rent or trade your personal information to anyone.

Who we share it with

We only share your information with the people who need it to help us respond to you and do the job:

• the email delivery provider and the database and hosting providers that run our quote form and store enquiries on our behalf
• any contractors we engage to help carry out your particular job, and only the details they need for it

Cookies and analytics

This website uses Google Analytics to understand how visitors find and use the site, so we can improve it. Google Analytics sets cookies and collects usage information such as the pages you view and roughly where you are. This is used in aggregate and is not used to identify you personally by us.

You can block or delete cookies in your browser settings. Doing so does not affect your ability to contact us or get a quote.

Accessing and correcting your information

Under the Australian Privacy Principles you can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Just get in touch and we will help, and we will not charge you for asking.

Complaints and how to contact us

If you have a question about your privacy, or you want to access, correct or delete your information, please get in touch. You can reach us by phone on (08) 6186 7478, by email at info@poolpavingperth.com.au, or through our contact page at https://poolpavingperth.com.au/contact/.

If you are not satisfied with how we have handled your information, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time as our practices change. The current version is always the one published on this page, and the date it was last updated is shown at the top.